Refund policy

Refund Policy

Effective Date: 09/01/2024

At Moon Gaze Books, we are committed to ensuring our customers are satisfied with their purchases. If you are not completely satisfied with your book order, please review our refund policy below:

1. Eligibility for Refunds

  • New Books: If you receive a new book that is damaged, defective, or not as described, you may be eligible for a refund or exchange. Please contact us within 14 days of receiving your order.


2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Email us at moongazbooks@gmail.com with your order number and a description of the issue. Include any relevant photos of the damage or discrepancy.
  2. Return Instructions: Our customer service team will provide you with return instructions and a return shipping label if applicable.
  3. Return the Book: Ship the book back to us using the return shipping label provided. The book must be returned in its original condition and packaging.

3. Refund Processing

  • Inspection: Once we receive the returned book, we will inspect it to confirm the issue.
  • Refund Issuance: If the return is approved, we will process your refund to the original payment method. Refunds may take 5-7 business days to appear on your statement, depending on your bank or payment provider.

4. Non-Refundable Items

  • Final Sale Items: Any items marked as final sale or clearance are not eligible for refunds.


5. Shipping Costs

  • Initial Shipping: Shipping costs for the original order are non-refundable.
  • Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect item sent).

6. Exchanges

  • Replacement Books: If you prefer an exchange for a damaged or defective book, please let us know when you contact us. We will arrange for a replacement book to be sent to you once the original is returned.

7. Customer Service

If you have any questions or concerns about our refund policy or need assistance with a return, please contact our customer service team at moongazebooks@gmail.com

Thank you for shopping with Moon Gaze Books. We appreciate your business and are here to ensure your satisfaction.