Shipping policy

Shipping Policy

Effective Date: 9/1/24

At Moon Gaze Books, we strive to deliver your books quickly and efficiently. Please review our shipping policy below to understand how we process and ship your orders.

1. Shipping Methods and Costs

  • Shipping Options: We offer various shipping methods to suit your needs, including standard, expedited, and overnight shipping. Shipping methods and costs will be displayed at checkout based on location and order size.
  • Shipping Costs: Shipping costs are calculated based on the shipping method selected, the weight of the package, and the destination. Shipping costs will be clearly shown during the checkout process.

2. Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days. Business days are Monday through Friday, excluding holidays.
  • Order Fulfillment: Once your order is processed, it will be handed over to our shipping carrier for delivery. You will receive a confirmation email with tracking information once your order has shipped.

3. Delivery Times

  • Estimated Delivery: Delivery times vary based on the shipping method chosen and your location. Estimated delivery times are provided at checkout and can also be tracked through the shipping confirmation email.
  • Delays: While we strive to meet estimated delivery times, please be aware that delays can occur due to factors beyond our control, such as weather conditions, carrier delays, or high-demand periods.

4. Shipping Restrictions

  • Domestic Shipping: We ship to all addresses within the [Your Country]. If you need shipping to a specific area or region, please contact us to confirm availability.
  • International Shipping: We currently do not offer international shipping. We are working on expanding our services and will update our policy once international shipping options become available.

5. Order Tracking

  • Tracking Information: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
  • Tracking Issues: If you experience any issues with tracking your order, please contact our customer service team for assistance.

6. Shipping Issues

  • Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us within 7 days of receiving your order. We will work with you to resolve the issue, which may include providing a replacement or issuing a refund.
  • Incorrect Address: Please ensure that the shipping address provided at checkout is correct. We are not responsible for delays or issues arising from incorrect or incomplete addresses.

7. Returns and Exchanges

  • Return Shipping: If you need to return a book, please refer to our Refund Policy for detailed instructions on how to return items and any applicable return shipping costs.
  • Exchange Policy: If you would like to exchange a book, please contact us to arrange for a replacement and return the original item according to our Refund Policy.

8. Customer Service

For any questions or concerns regarding shipping, please contact our customer service team at:

  • Email: moongazebooks@gmail.com
  • Phone: 818299-1955 


Thank you for shopping with Moon Gaze Books. We appreciate your business and are committed to providing you with excellent service.